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| | This Web page includes information regarding the following: | |
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| | 1. About agentfiamma
2. Contact Information
3. How to Shop
4. How to Pay
5. Price Matching | 6. Delivery Information
7. Returning Goods
8. Credit Card Security
9. Privacy Policy
10. Disclaimer | | |
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| | About agentfiamma | |
| | Agentfiamma is an online trading name of Camperlands Ltd (www.camperlands.co.uk). Camperlands is a family owned camping and outdoor leisure retailer with over 32 years experience. Although agentfiamma.co.uk is purely an online business we welcome customers who visit our Camperlands showground in Greater Manchester, where we have the facility to offer the same high standards of sales support and service as our online store. | |
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| | Contact Information | |
| | Camperlands Ltd
Agentfiamma
Mill Lane
Northenden
Manchester
M22 4HJ
Telephone: 0161 902 3023 / 902 3025
Lines Open:
Mon-Fri 9a.m. to 5p.m.
Sat 10a.m. to 4p.m.
Sun closed all day
Fax: 0161 946 1383 | Email:
Privacy & Security Policy: craig@camperlands.co.uk
Returning Goods: returnshurt@agentfiamma.co.uk
Sales Enquiries: salesbliss@agentfiamma.co.uk Camperlands is a Limited Company.
Company Reg No: 1246928
Company VAT No: 510 2060 22. | | |
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| | How To Shop | |
| | Using Online Payment Method - Browse the store using the main menu buttons to the left of the Web page and any subsequent product links that may appear within the body of the page.
- Once you have decided to make a purchase, Click the 'Add to Basket' button, a pop-up alert box will appear which says, "This product has been added to your basket". Your new purchase will be added to 'Your Fiamma Basket' (grey shaded area at the bottom of the screen). Every time you add a product to your basket the total order value and product quantity will be updated.
- To pay for items simply click the 'Checkout' button at the top of the page and wait for the order form to appear. The order form shows a break-down of items ordered, as well as quantities, product prices, delivery charges and VAT content. Checkout items can be viewed, amended and deleted at anytime during shopping, simply click the 'Continue Shopping' button to return to the store.
- To place your order 'Online' you must select 'Credit/Debit Card' from the 'Select Payment Method' option. Fill-in the form making sure all required fields are completed before submitting your order (see Credit Card Security below).
- Once you submit your order you will be transferred to a SSL SECURE SERVER for payment processing.
- As soon as your transaction has been completed you will receive an email confirming your order, please make a note of your order number as this will be required should you need to contact us about your order.
Using Offline Payment Method
Agentfiamma utilises SSL technology with secure 128-bit encryption but unlike many online stores credit card details are not sent and retrieved via email. Instead orders are downloaded and imported directly into an Order Manager without using email however, if you still have concerns about providing payment details online, payments can be made using an 'Offline' payment method. Offline payment methods are an optional way of allowing purchases to be made from the store without submitting credit card information. Follow 'Online Payment Method' steps 1-3 (see above) 4. To place an order using an 'Offline' method you must first select one of the following payment methods from the 'Select Payment Method' option: Cheque, Postal Order, Bankers Draft or Telephone'. As an Offline Payment, you will not be presented with a credit card entry page when you submit your order. Instead, you will simply be taken to an order confirmation page, an email will then be sent to you confirming your order, please make a note of your order number as this will be required should you need to contact us about your order. A representative will then contact you to arrange for payment to be made. Goods paid for by personal cheque will take a further 7 days to deliver. | |
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| | How to Pay | |
| | We accept al major credit and debit card types accept American Express. Payment may also be made using personal cheque, postal orders or bankers draft. Cheque's should be made payable to Camperlands Limited. All prices include VAT AT 17.5%. | |
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| | Price Matching | |
| | We work extremely hard in partnership with our suppliers to make the entire Fiamma range as affordable as possible. In the event you find a better price from a competitor please let us know about it, if we are unable to beat the price we will match it. The product must be like for like and available from the competitor within a few days. We cannot guarantee to price match competitors prices if they are special offers, exhibitor show prices or only available for promotional periods. In order to receive a price reduction we will require the following information; company name, telephone number, Web site address, product(s) name, price and separate postage charges.
The overall cost including postage and packaging charges will be taken into consideration when price matching. Price matching incentives offered by agentfiamma apply only to mail order sales, we cannot guarantee to price match or offer incentives against competitors in-store only prices unless the goods are to be collected from our Manchester store. | |
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| | Delivery Information | |
| | The table below consists of 3 columns, at the top of each column are the following Zone headings: Zone B, C & D. Below each Zone heading is a list of postcode areas. When you place an order via our Website you will be requested to select your postcode location. This will determine how long your order will take to arrive and the cost of the service. If your postcode area is not available please contact our office for a delivery quote.
ZONE B
NEXT DAY SERVICE £6.50 | ZONE C
24-48 HOURS SERVICE £15.00 | ZONE D
48 HOURS SERVICE £18.00 | | England & Wales | Northern Scotland & I.O.W | Scottish Offshore | | All England & Wales Post Codes | AB31 to AB38 | HS | | DD | AB40 to AB56 | IV41 to IV49 | | DG | IV1 to IV28 | IV51, 55 & 56 | | EH | IV30 to IV32 | KA27 & KA28 | | FK | IV36 to IV40 | KW15 to KW17 | | G | IV52 to IV54 | PA20 | | KA (except KA27& KA 28) | IV63 | PA41 to PA49 | | KY | KW1 to KW14 | PA60 to PA78 | | ML | PA21 to PA38 | PH42 to PH44 | | TD | PH4 to PH41 | ZE | | AB1 to AB16 | PH49 to PH50 | | | AB21 to AB25 | PO30 to PO41 | | | AB30 | | | | AB39 | | | | PA1 to PA19 | | | | PH1 to PH3 | | | | Please telephone 0161 902 3023/5 for a quote for any other location. Delivery speed subject to product availability. Delivery charges above include VAT @ 17.5%. Minimum delivery charge of £3.00 applies to all orders including spares. |
Alternative shipping method:
It maybe possible to dispatch your order using a lower cost Royal Mail service. However this service does not offer tracking & typically takes between 3-5 working days. It is uneconomical to use Royal Mail for orders weighing more than 2kg for Zone B locations, 10kg for Zone C locations & 20kg for Zone D locations. Parcel size restrictions apply to Royal Mail deliveries, for example Royal Mail service is not available for products longer than 240cm or Ultra-Boxes (except Box 180 & 320).
To request a quote for delivery using Royal Mail contact us by telephone on 0161 902 3023/5 or by email, alternatively place your order using our Website and tick the checkbox at the foot of the page to request a quote for a Royal Mail delivery. A member of staff will contact you with a quote before your order is processed. Please note that if our attempts to contact you are unsuccessful your order could be delayed. Important Delivery Information: - Orders received before 12:30 p.m. will be processed & dispatched the same day (subject to stock availability).
- We do not deliver during the weekend.
- Your order will require a signature. Please check for damaged or missing goods before you sign for your delivery.
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| | Delivery Procedures and Lead Times
Orders placed before 12.30P.M during week days, will be eligible for Next Working Day delivery, orders received after 12.30P.M will be dispatched the following working day. If we are unable to deliver your goods within the time specified we will advise you by telephone or email. Delivery lead times have been added to the description of individual products, in most cases this is NEXT DAY. It is inevitable that we may temporarily run out of stock of a particular product but we will always endeavor to deliver on time as specified. Please note that although we use a next day service we are unable to guarantee or make promises that your goods will arrive on time, please see 'Late Deliveries' below. Late Deliveries - Important
If you plan to go away on holiday and are counting on your order arriving before your departure it is important you read the following:
In order to deliver your goods it is necessary to employ the services of a courier, whom we refer to as a 3rd party. Although we expect our couriers to provide our customers with the an efficient and professional service that strives to deliver on time, it is impossible for us to make guarantees on behalf of a 3rd party company. Unforeseen circumstances that occur during transit may mean we are unable to deliver on time as expected and it is for this reason that we cannot guarantee or promise to deliver your goods the day after they have been ordered. Therefore we would advise anyone looking to go away imminently to buy the products required for your holiday from a local agent, where the risk of failure to supply is minimal.
If we have failed to deliver your goods before you leave for holiday we request that you advise us that you will not be home before you leave, so we may contact the courier to request the goods be held until you return from your holiday. Please note that if you cancel goods that have already left our premises due to late delivery you will be liable for the cost of returning goods back to our premises. The cost of returning your order will be between £12.50 to £30.00. To avoid unnecessary inconvenience please exercise common sense and order goods allowing enough time in case of unforeseen circumstances. Couriers
Deliveries will be carried out by either Business Post, Tuffnells or Fastway depending upon goods ordered. It is impossible to specify times of day with standard courier services. Goods will require a signature, please do not sign to accept a delivery before it has been checked for shortages and breakages. We are unable to leave goods at an address unless they have been signed for.
If you are not at home to accept delivery, an attempted delivery notice card will be left, you will then have 3-days in which to contact the courier to arrange an alternative delivery time. After 3-days goods will be returned to our premises and a charge will be made, equal to the original delivery charge. If goods are still required the original delivery charge will be reapplied to your order, this charge also applies to goods that are redirected to a new address while in the hands of the courier. | |
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| | Upon Receiving Goods
Upon receipt of goods please examine them thoroughly, if possible in a clean dry place, ensuring that they are the goods that you ordered, that they are free from defects, in good working order and that there are no missing parts or items. Should you encounter any problems, it is vital that you contact us immediately and in the case of missing or damaged items, notification must come within 48 hours.
Import Only Items
Some Fiamma products are not imported into the UK, 'Import Only' item delivery times are very much approximate but we will endeavor to deliver within the time frame specified (2-3 weeks). No money will be debited from your account until the day goods are due to be dispatched. Special Import Orders cannot be cancelled once we have placed your order with our supplier. This does not affect your statutory rights.
Special Deliveries
If your order is urgent you may email or telephone our office to discuss alternative delivery arrangements. We are happy to arrange weekend, next day (where a 3 day service would normally be used) and a.m. deliveries where possible, for an additional charge. Charges will be based on delivery location and the type of service deployed.
Out of Stock Items
We make every effort to have goods in stock at all times but in the event an item/s should be out of stock we will promptly notify you and provide a new delivery date. Where possible we will suggest an alternative product or place the outstanding item/s on back order. No money will be taken from your account until the day goods are dispatched. You are free to cancel your order at anytime should you wish.
Liability
We shall do everything within our power to supply the goods you have ordered, on time and in factory condition. In the event unforeseen circumstances prevent us from achieving our aims we cannot be held liable for compensation or any losses incurred due to late or wrong delivery, damaged or missing goods or where products are found to be defective after use. This Does not affect your statutory rights. | |
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| | Returning Goods | |
| | Guarantee
All goods sold by Agentfiamma come with a standard 12-month guarantee against manufacturing defects when used in accordance with manufacturers instructions and guidelines.
Returns Form
All orders will include a form that must be completed in the event goods are to be returned. This will help us identify goods when they arrive and help us quickly locate your original order details, for fast and efficient processing.
Cooling Off Period/Unwanted Goods
You are legally entitled to a 7-day cooling off period during which you may cancel your order and receive a full refund for the goods supplied, excluding original delivery costs. The cooling off period ends 7 working days after the day on which your goods arrive. Notification to cancel your order can only be accepted if in writing, for example, by email, fax or letter. Refunds will be issued within 7 days from receiving returned goods. You will be fully responsible for the cost of returning cancelled goods, taking reasonable care of them until they can be returned, with manufacturers original packaging and labels intact! Cancelled goods must be returned within 2-weeks, if goods are not returned within 2-weeks, we may exercise the right to recover these goods ourselves and deduct any cost incurred in doing so, from the outstanding account. Customers who return goods in an unacceptable condition may not receive a full refund. Fiamma Carry-bikes cannot be returned if they have been fully or partially assembled or the supplied nuts and bolt packaging has been opened.
Wrong Delivery
We work extremely hard to ensure that mistakes caused by human error do not happen however, if you should receive an incorrect item/s, let us know within 7 days and we will arrange collection of the incorrect item/s and delivery of the correct ones.
Goods Damaged Upon Delivery
If goods are found to be damaged on delivery, it is extremely important that you notify us by telephone or email within 48 hours of receiving them. We ask you to please examine your goods for signs of damage as soon as possible once they arrive. We will arrange for damaged goods to be collected and for the delivery of replacement items.
Defective Goods Upon Delivery
If you would like to return goods that are found to be defective upon delivery please contact us within 7 days from delivery. Goods returned to us must be complete and not modified and/or tampered with in any way. We reserve the right not to refund goods returned that have been modified and/or tampered with in any way.
Defective Goods That Have Been Used
If after using goods you decide they are faulty, please contact us immediately. Goods are to be returned by the customer, along with a receipt for postage, in a clean and dry condition for inspection. In some cases it maybe necessary to seek the advise of our Fiamma UK agent to determine the cause of the fault. Provided goods have been used in accordance with the manufacturers instructions, faulty goods will be replaced and a credit issued for any postage costs incurred up to the value of £10.00 (normally within 3 working days). In some we may arrange for the collect of goods being returned.
Right to Refuse Replacement Goods
If you decide not to accept replacement goods in exchange for damaged, defective or wrongly delivered items, they must be returned to us within 14 days along with the manufacturers original packaging and labels intact!, A full refund will be given including delivery costs for the returning journey, up to the value of £10.00. A receipt for delivery must be provided to recover costs. Under some circumstances we may arrange for collection of returning goods. | |
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| | Credit Card Security | |
| | Agentfiamma utilises SSL (Secured Sockets Layer)128-bit encryption key to gather your credit card information. This offers an extremely high level of security by creating a secure connection between your computer and the server gathering the information. Secured Sockets Layer is a protocol that transmits your communications over the Internet in an encrypted form (128-bit). SSL ensures that the information is sent, unchanged, only to the server you intended to send it to. When transferred to SSL a small gold coloured padlock will appear in the bottom right hand corner of your monitor. Your credit card details will be permanently removed from our records and disposed of in accordance with the Data Protection Act, 1 month after your order has been fulfilled. | |
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| | Privacy Policy | |
| | Your Personal Details
We take privacy issues very seriously. Personal details passed to us will be treated with the up most respect and in accordance with the Data Protection Act and will not be passed onto any 3rd parties. Your personal information will only be used to help us provide you with a prompt and efficient service. Any further information you opt to provide is used for our own market research purposes, enabling us to improve our service and standards of customer care.
Email
You will only receive email from Agentfiamma if you have opted to do so, we will not send unsolicited email to you. If you would like to receive notification of special offers and promotions please let us know using the form fields provided on the 'Checkout' order form and on the 'Home Page'.
Cookies
Cookies are used to keep track of your shopping cart when you have made a purchase. For your convenience they are also used to retain your order details, so that when you return to the site to make a purchase, it won't be necessary for you to re-type all of you details again (credit card details are not retained).
Privacy Policy Contact
If you would like to discuss issues regarding our Privacy Policy, would like to be removed from our records or wish to view the information we hold, please email Craig Robey. | |
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| | Disclaimer | |
| | All trademarks, company and product names remain the property of their owners. Any images and information on this site are there to aid your purchase and were accurate at the time of input. We work very hard to minimize human error but occasionally typo errors can occur that may cause inconvenience. Please try to be tolerant to genuine mistakes. Camperlands Ltd. cannot accept responsibility for any decisions or purchases made on the basis of the information we provide.
We aim wherever possible to have all images representing products and colours as accurately as possible, however the complexity of computer hardware, configuration set-ups and Web file size/colour limitations impose a degree of inaccuracy.
Camperlands Ltd. accept no responsibly whatsoever to any loss or injury which may occur whilst using the equipment we provide and is not liable for compensation or any losses incurred due to late deliveries or goods discovered to be faulty after use.
This does not affect your statutory rights. | |