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Delivery Information

Delivery Lead Times 1

Orders placed by 12.00 pm during weekdays (excluding Bank Holidays) will be processed and dispatched the very same day subject to stock availability. Orders placed during Saturday and Sunday will be processed the next working day. We offer next working day delivery as standard to locations listed on our 'checkout' page (see below, Destinations and Charges and Standard Charges for details). Lead times to destinations outside of these areas varies but generally allow 1-3 working days.

Destinations and Charges

Please note that our 'Checkout' is only able to process orders to addresses within specific zones within the United Kingdom. This is due to complications that arise with orders that consist of an item that exceeds approximately 200 cm's, as they must be handled by a specialist courier. Unfortunately our present shopping cart has no way of defaulting to a particular courier based on the length of the items placed in your 'Basket'. This makes it impossible to charge the appropriate amount to zones outside of those available from the 'Select your Location' list on the 'Checkout' page. The reasons why zones beyond those made avilable are problematic is because the charges vary greatly. The shipping charges to zones included in the 'Select your Location' list are identical and therefore easier to manage.

For delivery charges to the below destinations please call 0161-902-3025 or email customerservice@agentfiamma.co.uk. Where possible we can arrange delivery with Royal Mail, in many cases this is the best low cost option.

  • Isle of Wight
  • Isle of Man
  • Scottish Highlands
  • Scottish Isles
  • Northern Ireland
  • Channel Isles (VAT FREE)

Important Delivery Information

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

If you are not at home to accept delivery, you will receive a failed delivery notice. You will then have 3-days in which to, contact the courier to arrange an alternative delivery day. After 3-days goods will be returned to our premises. If goods are still required the original delivery charge will be reapplied to your order, this charge also applies to goods that are redirected to a new address while in the hands of the courier.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Checking your goods

Please check your delivery for missing items or damaged goods before you sign for them. If a driver refuses to wait while you do so, please make a record on the driver’s documentation saying so. Signing for your goods before they are checked makes it impossible to make a claim against the courier for damaged goods.

Upon receipt of goods please examine them thoroughly, if possible in a clean dry place, ensuring that they are the goods that you ordered, that they are free from defects, in good working order and that there are no missing parts or items. Should you encounter any problems, please contact us as soon as possible either by telephone or email.

Wrong delivery

We work extremely hard to ensure that mistakes caused by human error do not happen. However, if you should receive an incorrect item/s, please let us know within 7-days. If you intend on returning an item, which has been delivered incorrectly, it should remain unused and in its original packaging.

Late Deliveries and last minute orders

In order to deliver your goods it is necessary to employ the services of several shipping carriers. Our carriers are committed to delivering your order free of defects and on the day you expect them. Despite our best efforts, there are many things that can go wrong, which we have little to no control over. It is for this reason that we are unable to promise or guarantee that your order will arrive on the day specified.

If we have failed to deliver your goods before you leave for holiday we request that you advise us that you will not be present to receive your order, so we may contact the courier to request the goods be held until your return. Please note that if you cancel goods, which have already left our premises, due to late delivery, you will be liable for the cost of returning goods back to our premises.

In order to avoid unnecessary inconvenience caused by a late delivery, please exercise common sense and order goods allowing enough time in case of unforeseen circumstances.

Next Day Delivery Service as Standard

Agent-Fiamma next day delivery service as standard

Most orders ready to ship via our Next Working Day courier network at just £6.50 per order.

Fiamma Fitting & Repair Service Now Available

Fiamma fitting service provided by JMR Caravan Care

Areas covered include Greater Manchester, North Derbyshire, Cheshire & South Lancashire.

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