Home > Terms and Conditions

Delivery Times: Please note that due to the extremely high volume of orders, delivery times on some orders may be effected. We will do everything we an to ensure your order gets to you as quickly as possible but please allow upto 3 to 5 working days for delivery.

Terms and Conditions

Agentfiamma is an online trading name of Camperlands UK and Mill Lane Ltd. Camperlands is a well established camping and outdoor leisure retailer based in South Manchester. Although www.agentfiamma.co.uk is essentially an online discount retailer, our products and prices are available to anyone attending the Camperlands Showground, where you will receive the same high standards of sales support and service offered by AgentFiamma.

Company Information

Company registered address:

Camperlands UK
Leestone Road
Sharston Industrial Area
Greater Manchester
M22 4RN

Telephone: 0161-998-8523/3467

Company Registration No.: 08688595
VAT No.: 176 5230 04

If you have any questions regarding the following terms and conditions please contact us by sending an email to salesbliss@agentfiamma.co.uk.

The contract between us

We must receive full payment for the goods you order, before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send to you, an email confirming that goods have been sent. Our acceptance of your order brings into existence a legally binding contract between us.

Acknowledgement and acceptance of your order

You will need to provide us with a valid and active e-mail address so we can notify you as soon as possible to confirm receipt of your order. We will e-mail you again to confirm your order has been dispatched. An acceptance of your order will take place on dispatch of the good(s) ordered.

Ordering errors

You are able to correct errors on your order up to the point at which you click on the 'Submit' button at the bottom of the 'Checkout' form. To rectify errors beyond this point please telephone 0161 902 3025.

Prices and VAT

The prices payable for goods that you order are as set out in our website. All prices are displayed including VAT at the present rate of 20%.

Price Corrections

We endeavour to display our prices accurately but occasionally mistakes are made. If we discover a price to be incorrect we will make every effort to honour the price displayed. However, this may not be possible. If it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

Product Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone and provide a new delivery date. Where possible we will suggest an alternative product. You will have the option to either wait until the item/s become available or to cancel your order.

We cannot accept liability if a delivery is delayed because of inaccurate payment information. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

VAT Exemption

No VAT will be applied to orders destined for Jersey or Guernsey. However, delivery charges will include VAT at 20%.

Payment Methods

We accept all major forms of card payment with the exception of American Express and Diners Club. Card payments can be processed online via our online shop or by calling a member of our sales team on 0161 902 3023 or 0161 902 3025. Payments may be made by personal or business cheque. Please note that personal cheque's can take up to 10-working days to process, so if your order is urgent we would advise an alternative form of payment. Cheque payments should be made to Mill Lane Ltd. We cannot accept cheque's made to Agentfiamma.

Delivery Lead Times

We offer a variety of shipping services and use a number of couriers to make deliveries including Royal Mail, ParcelForce, DX, Tuffnells, TNT and UPS. The delivery service we offer and the courier we will choose will depend on the goods being delivered and the services available in your area.

The lead times, delivery services available and shipping charges will vary with the products being ordered and where they are to be delivered to. Check the expected lead times on each product page and see the checkout for the specific shipping services and charges available for your area.

Orders placed by 12.00 pm on weekdays (excluding Bank Holidays) will be processed the same day. Orders placed during Saturday and Sunday will be processed the next working day. We offer next working day delivery as standard on most items to locations listed on our 'checkout' page (see below, Destinations and Charges and Standard Charges for details). Lead times to destinations outside of these areas varies but generally allow 1-3 working days.

Destinations and Charges

Please note that our 'Checkout' is only able to process orders to addresses within specific zones within the United Kingdom. This is due to complications that arise with orders that consist of an item that exceeds approximately 200 cm's, as they must be handled by a specialist courier. Unfortunately our present shopping cart has no way of defaulting to a particular courier based on the length of the items placed in your 'Basket'. This makes it impossible to charge the appropriate amount to zones outside of those available from the 'Select your Location' list on the 'Checkout' page. The reasons why zones beyond those made available are problematic is because the charges vary greatly. The shipping charges to zones included in the 'Select your Location' list are identical and therefore easier to manage.

For delivery charges to the below destinations please call 0161-902-3025 or email customerservice@agentfiamma.co.uk. Where possible we can arrange delivery with Royal Mail, in many cases this is the best low cost option.

  • Isle of Wight
  • Isle of Man
  • Scottish Highlands
  • Scottish Isles
  • Channel Isles (VAT FREE)

Standard Charges

Agentfiamma's standard delivery charge is £6.50 including 20% VAT and covers shipping to the following destinations:

  • England
  • Wales
  • Argyll and Bute
  • Central Scotland
  • North East Scotland
  • Southern Scotland


1. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

2. If you are not at home to accept delivery, you will receive a failed delivery notice. You will then have 3-days in which to contact the courier to arrange an alternative delivery day. After 3-days goods will be returned to our premises. If goods are still required the original delivery charge will be reapplied to your order, this charge also applies to goods that are redirected to a new address while in the hands of the courier.

3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Checking your goods

1. Please check your delivery for missing items or damaged goods before you sign for them. If a driver refuses to wait while you do so, please make a record on the driver’s documentation saying so. Signing for your goods before they are checked makes it impossible to make a claim against the courier for damaged goods.

2. Upon receipt of goods please examine them thoroughly, if possible in a clean dry place, ensuring that they are the goods that you ordered, that they are free from defects, in good working order and that there are no missing parts or items. Should you encounter any problems, please contact us as soon as possible either by telephone or email.

Wrong delivery

We work extremely hard to ensure that mistakes caused by human error do not happen. However, if you should receive an incorrect item/s, please let us know within 7-days. If you intend on returning an item, which has been delivered incorrectly, it should remain unused and in its original packaging.

Late Deliveries and last minute orders

1. In order to deliver your goods it is necessary to employ the services of several shipping carriers. Our carriers are committed to delivering your order free of defects and on the day you expect them. Despite our best efforts, there are many things that can go wrong, which we have little to no control over. It is for this reason that we are unable to promise or guarantee that your order will arrive on the day specified.

2. If we have failed to deliver your goods before you leave for holiday we request that you advise us that you will not be present to receive your order, so we may contact the courier to request the goods be held until your return. Please note that if you cancel goods, which have already left our premises, due to late delivery, you will be liable for the cost of returning goods back to our premises.

In order to avoid unnecessary inconvenience caused by a late delivery, please exercise common sense and order goods allowing enough time in case of unforeseen circumstances.

Cancellation rights

1. Under the Distance Selling Regulations you are legally entitled to cancel your order within seven days, starting the day after receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract, either in writing or by email at customerservice@camperlands.co.uk. A customer service representative will provide you with a return reference and if required, advice regarding transportation of any returning items.

2. Please do not write instructions on the outside of manufacturers original packaging. Instead please pack returning item/s into a suitable box or bin liner etc. to preserve their original condition.

3. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

4. Once you have notified us that you are cancelling your contract, the relevant sum debited to us from your credit card will be re-credited to your account. Before funds can be credited back to your account, cancelled items must be returned to us within 30 days and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

5. You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

6. The contract price we pay shipping carriers for returning your unwanted goods (referred to as a 3rd party collection service) is greater than the cost of the original delivery. The cost of returning an item to our premises varies between £12.50 and £80.00, depending on the length and weight of the parcel being returned.


1. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

  • To make good any shortage or non-delivery.
  • To replace or repair any goods that are damaged or defective
  • To refund to you the amount paid by you for the goods in question in whatever way we choose.

2. Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

3. Not withstanding the preceding sections, nothing in these terms and conditions is intended to limit any rights you might have as a consumer, under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


All Fiamma goods sold by Agentfiamma come with a 2-year guarantee against manufacturing defects when used in accordance with manufacturers instructions and guidelines. Non-Fiamma products are guaranteed for 12-months. Guarantee period begins the day following delivery.

Guarantee Claims

1. If you wish to return a product under guarantee you must submit a claim in writing, either by post or by email, at customerservice@agentfiamma.co.uk. You will be provided with an RMA (Return Merchandise Authorisation) reference, which will help us identify your records in any future correspondence.

2. You must send goods back to us at our contact address and at your own cost and risk. However, if the cost of returning goods exceeds £10.00, we reserve the right to make arrangements for collection of returning goods to minimise expenses.

3. Please send evidence of postage costs with your goods. We advise that you send your returns using a tracked delivery service, with appropriate insurance, to cover the cost of damaged or lost items.

4. Before a guarantee claim can be accepted, faulty goods must pass through a process of inspection to determine the exact cause at fault. If, during the inspection we find evidence indicating the cause to be misuse, modification, or that goods have not been used in accordance with manufacturers operating instructions or guidelines, we may not be able to offer a replacement, exchange or refund. In such cases, you may have to pay a delivery charge, to cover the cost of returning your goods back to you.

5. Once a valid guarantee claim has been established, we will provide you with either a repair, exchange or refund. As a general rule if a product cannot be repaired it will be replaced. If we are unable to replace an item under guarantee, we will re-credit your account with the original cost plus, any charges incurred for the transport of faulty goods returned to our premises, up to a maximum of £10.

6. Most claims are completed within 5-10 working days. However, some tent and awning claims can take longer but no more than 30 days in total, as required by statutory law.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Mill Lane Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

We aim to have all images representing products as accurately as possible. However, variations in the configuration of hardware and monitors and the loss of image quality due to optimisation, will impose a degree of inaccuracy.


You acknowledge and agree to be bound by the terms of our Privacy Policy. Please click here to read our Privacy Policy and Website Security Policies.

Next Day Delivery Service as Standard

Agent-Fiamma next day delivery service as standard

Most orders ready to ship via our Next Working Day courier network at just £6.50 per order.

Fiamma Fitting Service Now Available

Fiamma fitting service for Awnings, Carry-Bike and Ultra-Box

Fixed price fitting available in Cheshire and North Wales

Click here for more info
The cookie settings on this website are adjusted to allow all cookies so that you have the very best experience. If you continue without changing your cookie settings, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your settings at any time using the Change cookie settings link in the Special menu.